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Frequently Asked Questions​

What is your cancellation ​policy?

When cancelling appointments we ask that you give us as much notice as possible. Failing to show up to an appointment without giving us notice will result in a no show charge of 50% the cost of the service that had been missed. This fee goes directly to the Massage Therapist to compensate them for their time because they do not get paid otherwise.

Can I use my gift certificate for a different service other than what it was purchased for?

Only if the value of the certificate was purchased for matches the service desired and paying the difference is also an option.

What is your return policy?

Gift certificates and Products cannot be refunded.

Must I be completely undressed?

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

Will I be covered during the session?

You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

What will the massage or bodywork feel like?

A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.

What should I do during the massage or bodywork session?

Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

What are the benefits of massage and bodywork?

Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.

Do you accept Insurance?

Massage Central will NOT take insurance. However we do accept Health Savings Accounts (HSA) and Flex Spending Accounts (FSA)


 What is the Gift Card Policy?

Please Treat like Cash: Will Not be Replaced.

Are non-refundable and Non-Exchangeable.

Are Not Redeemable for Cash or Check.

Cannot Accept or Verify if Lost/Stolen.

Must be Presented at time of Service or Must Pay by Other Means.

No Exceptions.

Redeemable at Massage Central Mt Pleasant Mi

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